Return & Refund Policy – The Chic Walk
1. Returns
We accept returns within 7–14 days of delivery (customise if needed).
To be eligible for a return:
Proof of purchase is required
Item must be unused, unworn, and in original condition
Tags and packaging must be intact
2. Non-Returnable Items
The following items cannot be returned:
- Sale or discounted items
- Innerwear / hygiene-sensitive products (if applicable)
- Gift cards
3. Refunds
Once your return is received and inspected:
- You will be notified of approval or rejection
- Approved refunds will be processed within 5–10 business days
- Refund will be issued to your original payment method
4. Exchanges
We only replace items if they are:
- Defective
- Damaged
- Incorrect item received
5. Return Shipping
- Customers are responsible for return shipping costs (unless item is faulty)
- Shipping charges are non-refundable
6. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account
- Contact your payment provider
- Then contact us